Work With Us

THE ROLE
Tour Operations Manager
Part-Time Position | 12 – 16 Hours per Week

REPORTS TO
Owner | Founder

COMPENSATION
$18 – $22 per Hour (based on experience)

Our Quest | A unique craft beer experience

BeerQuest Walking Tours aims to provide the most exciting entertainment while exploring Portland’s best pubs and breweries on foot. Whether guests are on vacation exploring a new city or are on a staycation hoping to shake things up at home, we lead the way in tasting vibrant, award-winning beer and sharing riveting storytelling.

Description

The Tour Operations Manager will oversee all tour and office operations for our small and growing walking tour agency. The role will be lead customer service and business representative. Job duties include expertise in systems creation and development to help increase the overall success of the company.

We are seeking a fun, dynamic, and professional personality to manage our business operations as well as lead 1+ tours per week. This position allows you to work remotely (from home).

Duties | Responsibilities

Customer Service | Relationship Management [60%]
  • Provide exceptional customer service for all tours and business operations

  • Communicate daily with prospective customers, guests, and partnering pubs/breweries via phone and email

  • Solve any post-tour issues with guests, partnering establishments, tour guides, etc.

Office & Tour Operations [40%]
  • Lead 1+ tour per week and act as a lead backup tour guide

  • Remotely manage a team of 4+ tour guides via phone, email, and in-person

    • Recruit, interview, hire, and train new tour guides
    • Run monthly staff meetings
    • Plan quarterly employee wellness events
  • Maintain office operations and procedures

    • Payroll, Tour Supplies, Vendor & Partner Relations, scheduling etc.
  • Manage tour calendar including booking private tours

  • Coordinate with partnering pub destinations about upcoming tours and guest numbers

  • Help improve guest experience on existing tours (Haunted Pub, Criminal Masterminds, Brewery Tour: Old Town District, Private Beer & Board Games)

Potential Growth Opportunities

Our goal is to hire someone who will eventually take on more responsibilities and have a growing role in the company. Additional duties may include:

  • Assist and coordinate existing marketing efforts

    • Distribute online and physical marketing promotion (flyers, etc.)
    • Research and implement new marketing campaigns to increase guest bookings
  • Manage website and social media platforms

  • Create new office systems and workflow organization processes

    • Input customer data, financial information, timecards, etc.
  • Create and develop new craft beer experiences in Portland, Oregon

    • Research history and information for tour content
    • Build, maintain, and enhance existing and new relationships with pub destination contacts
    • Negotiate rates, discounts and cost with vendors
  • Create new and maintain existing relationships with local organizations, hotels, companies, etc. in the tourism and beer industry

    • Attend networking events and tourism industry events

Requirements | Qualifications

  • Passion for history, ghosts, beer, and the craft beer industry

  • Knowledge of brewing and beer-making process

  • Technologically proficient (ability to use Microsoft Word, Excel, Google Docs, etc.)

  • General knowledge of downtown Portland

  • Strong verbal and written communication

  • Exceptional organizational skills

  • 2+ years experience in customer service

  • Experience in public speaking and working with large groups

  • Self starter and ability to take initiative to accomplish tasks

  • Office management and event planning experience desirable

  • Must be available to work weekends, holidays, and evenings

  • Long-term outlook and interest in growing with our company

It’s also helpful to have:

  • Cicerone Certification
  • OLCC Alcohol Service Permit
  • Knowledge of Portland’s local history

This position requires you to own a mobile phone and have daily access to reliable internet via laptop or desktop.

  • Ability to receive daily phone calls

  • Ability to access reliable internet and check email daily

Hours

Part-time position, starting at 12-16 hours per week. The ideal candidate would be interested in growing with the company and eventually taking on more responsibilities and additional hours.

Compensation

$18 – $22 per hour, depending on experience.

A Successful BeerQuest Team Member Is…

A Beer Guru.

Beer is a tasting note on all our tours. Our tour guides are well versed in the many different styles of beer that the Pacific Northwest has to offer. We are tasting pros in sharing award-winning craft beer.

A Spirited Entertainer.

We make them laugh, we put their nerves on edge, and we create those “Aha!” moments. There is never a dull pause. Our guests may not always remember the facts we share with them, but they definitely remember our tour guides. We are true performers with an outgoing, warm personality and a booming, loud voice.

A Steady Observer.

The name of every guest. Every chair available at the table. Every turn on the walking route. Every glass ready for a beer pour. Every little detail. And it doesn’t just matter some of the time. It matters all of the time. Our tour guides are aware of every moment. We are the ultimate host or hostess at the party.

A Constant Learner.

It means always asking, “Am I providing a guest experience that is the absolute best it can be?” Our tour guides are continuously educating themselves and re-establishing the standards for delivering authentic, enriching—and sometimes profoundly memorable—walking excursions. We don’t just deliver a walking tour, we deliver the highlight of a vacation or time off.

A Time Traveler.

Portland, Oregon has a very lively and charismatic past. One that will shock both visitors and locals. But it’s more than just a history lesson. It’s about bringing these stories and characters to life. Our tour guides have a real passion for history. We are experts on historical facts and are able to bring the past to the present.

A Harmonious Pilot.

Relax, nothing is truly under control. But our tour guides sure do make it look like it is! There can be unexpected moments on a tour. Our guides remain calm and collected no matter the situation. We are true leaders in coordinating large groups, and are multitasking masters in a highly dynamic and always changing environment.

A Team Player.

Beer, ghosts, and history aside, it’s really about bringing people together. Our tours are like summer camp for adults. It’s hard work, and our tour guides do it out of passion. Above anything else, it’s about giving each guest the best possible experience. We don’t do it for the money or the tips, we do it because we love it.

To Apply

To apply, please email tyler@beerquestpdx.com and explain why you want to join the BeerQuest Walking Tours’ team. Include a cover letter, resume, and three professional references.

Write “[Your full name] |[Your favorite beer] | TOUR OPERATIONS MANAGER” in the subject of the email.

This is a part-time position (no full-time available at this time). Must be at least 21 years old and eligible for employment in U.S. We are an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.